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2008

Complaints

Situation

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Rising standard of living, home appliances more and more objects. However, in the purchase process, the kinds of people visit the market on the business, product quality varies greatly, but also to the annoyance of many consumers. Statistics from the Consumer Association, 2008, were accepted at all levels of the consumer visiting the Council, a letter from 667 complaints, of which 600 have been settled, to restore economic losses for consumers 997,598 yuan.

And 2007, compared to the number of complaints was down there a good momentum, in which 10.64% decrease in total complaints, electronic class fell 26% last year,

Service

Class decreased 7.6%.

Public story: Warranty unprovoked half

"I bought a

Washing machine

Took me a lot of savings, the time of purchase that can be guaranteed for one year. "Liu, who lives Jianghai Jiangcui way reflect his city a

Home Appliances

Device company bought a washing machine, after 8 months of time, washing machines to malfunction, he called to the sales business, but have heard already spent 8 months, then call customer service immediately changed to the warranty period is six months.

Mr. Liu said, was to buy time, think of the brand so much, trust, so long as the invoice, do not obtain a copy of warranty. A problem now, the company has to admit its fault, really a mouth Nanbian.

"This is not belong to deceive ah?!" Mr Lau said that he is a disabled person, life is not difficult, I hope businesses and consumer associations to help him solve the problem as soon as possible.

Reporter from 2008 statistics of the Consumer Association was informed that last year, the service class, there are 208 complaints, accounting for 31.18% of total complaints, second only to home electronic appliance category, second place.

Complaint statistics:

Mobile

Into an electronic appliance categories of complaints in the hardest hit

"Mobile Phone up to become a class complaint Electronics hardest hit." According to the Consumer Association of Feng Kechang description Jiangmen, household electronic appliances 257 in the class of complaints, mainly in cell phones, kitchen appliances and related equipment, computer ,

Refrigerator

, Air conditioners and other products.

Cell phone complaints, he said most problems, such as parallel imports, OEM, no network access card, often black, outage, automatic shutdown, split screen, motherboard failure,

Service

Many are still not functioning and so on.

Fengke Zhang said that some of the illegal concept of high-tech manufacturers blind speculation, misleading consumers and only make a profit rather than strictly enforce the purchase check and acceptance system, is the focus of consumer complaints.

Complaints in the computer, the Fengke Zhang said, mainly concentrated in the large noise, motherboard failure, and failure to solve the faults of many repairs.

Businessmen say:

Feierpusen (Jiangmen), General Manager New Energy Technology Co., Ltd. ball Law Rui

Consumer complaints against the phenomenon of large home appliances products, Feierpusen (Jiangmen) New Energy Technology Co., Ltd general manager, said Luo Rui ball, to reduce the number of complaints, the key lies in the enterprises themselves should be done in two Well, first quality, second is after-sales service.

"Only the product quality up, and the product will continue to reduce complaints, the product also will be recognized by the market." Luo said the ball sharply, they started the company in 2004 and set up factories in Jiangmen, the market volume is too difficult came with them, "conquer the world by quality, service Jinwan Jia" slogan, from 5-year analysis of market conditions, this area has been the recognition of consumers.

Ball Luo Rui, for example, last Spring Festival, the Country Garden for a consumer phone that product quality problems, although the Spring Festival, but the company maintenance personnel or time to reach consumers at home to solve the problem. Luo Rui said the ball, then the consumer is also devoted to a neighbor bought 5 sets of the company's products.

Jiangmen

Suning

Wing Kay Electric Co., Ltd. General Manager

Wing Kay said that according to statistical reports Jiangmen complaints, phone complaints in recent years as the bulk, and there are many reasons, one can not be ignored because the "cottage phone," the popular.

Wing Kay said, because of low cost, simple process, the cottage is now the popular cell phone, cell phone complaints is another important reason for the high.

Rongkai advice for consumers, quality varies greatly because the market, some home appliances in the purchase of product quality and after-sales service and brand businesses can not be compared. Therefore, he suggested, in the purchase of precious home appliances, consumers choose the best credit is good, quality businesses to buy clearance, so as to avoid later trouble.

Rongkai also warned consumers to buy products at the time, except to look at business credit givers, should also obtain a copy of the invoice and warranty credentials in order to avoid disputes, to protect their rights, a rational solution.

News

The first quarter of this year, complaints by service class

(Reporter Zhou Ying Fan correspondent practice) yesterday, reporters in Jiangmen City Council understands that the first quarter of 2009, a total of Jiangmen City Council accepted the consumers at all levels of visit, a letter from 103 complaints have been address 97 to address the rate of 95%, for consumers to restore economic losses 107,350 yuan.

Which services the largest category of complaints, accounting for 37.86% of total complaints; followed by household electrical and electronic type of complaints, accounting for 26.21% of total complaints; department store kind of complaints 18, accounting for 17.47% of total complaints.

Compared to last year, down 19.41% the total complaints, electronic analog down 43.54% over the same period last year, the service category decreased by 5%.

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